Shipping Policy
We want your order to arrive quickly and safely. Here is everything you need to know about how we ship.
Free Shipping
Free standard shipping on all orders over $50Orders below $50 are subject to a flat shipping fee calculated at checkout based on your location. Express shipping is available for $4.95 on any order.
Order Processing
All orders are processed within 24 hours after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order ships, you will receive a confirmation email with your tracking number.
Estimated Delivery Times
| Region | Standard | Express |
|---|---|---|
| Western Europe Portugal, Spain, France, Germany, Italy... |
4 to 7 days | 2 to 3 days |
| Eastern Europe Poland, Romania, Czech Republic... |
5 to 7 days | 3 to 4 days |
| United States | 5 to 7 days | 3 to 4 days |
Delivery times are estimates and may vary due to customs processing, carrier delays, or peak periods such as holidays.
Order Tracking
You can track your order at any time on our Track Your Order page using your tracking number. Tracking updates may take 1 to 2 business days to appear after your order has shipped.
If your tracking status shows "pre transit", your order has been confirmed and is being prepared for shipment. This is normal and will update once the carrier picks up your package.
Lost or Delayed Packages
If your order has not arrived within the estimated timeframe and tracking has not updated for more than 5 business days, please contact us. We will investigate with the carrier and resolve the issue as quickly as possible.
If your package is marked as delivered but you have not received it, contact us within 7 days and we will do everything we can to make it right.
Questions?
Our team is here to help. Reach us through our Contact Us page and we will get back to you within 24 to 48 hours.