Privacy Policy

We respect your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights.

Last updated: May 2025

Who We Are

Nordsleep operates this website and is responsible for the personal data you share with us. If you have any questions about this policy, you can reach us through our Contact Us page.

What Information We Collect

When you place an order or interact with our store, we may collect the following information:

  • Name, email address, phone number, and shipping address
  • Payment information (processed securely by Shopify Payments — we never store card details)
  • Order history and purchase details
  • Device information and browsing behaviour on our site (via cookies)
  • Communications you send us through the contact form

How We Use Your Information

We use your personal data only for the following purposes:

  • To process and fulfil your orders
  • To send order confirmation and shipping updates by email
  • To handle returns, refunds, and customer support requests
  • To improve our website and product offering
  • To send marketing emails, if you have opted in (you can unsubscribe at any time)

Third Parties We Work With

We share your data only with trusted partners necessary to operate our store. We do not sell your information to anyone.

Shopify
Our e-commerce platform. Processes payments and stores order data securely. Shopify Privacy Policy
17TRACK
Used to provide order tracking. Your tracking number and order details are shared to enable this service.
Klaviyo
Our email marketing platform. Used to send order updates, shipping notifications, and promotional emails to subscribers. You can unsubscribe at any time via the link in any email. Klaviyo Privacy Policy

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyse site traffic. These include essential cookies required for the store to function, and optional analytics or marketing cookies.

You can manage your cookie preferences through your browser settings at any time.

Your Rights

If you are based in the European Union or the United Kingdom, you have the following rights under GDPR:

  • The right to access the personal data we hold about you
  • The right to correct inaccurate or incomplete information
  • The right to request deletion of your data
  • The right to object to or restrict how we process your data
  • The right to data portability

To exercise any of these rights, contact us through our Contact Us page. We will respond within 30 days.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order data is typically kept for up to 7 years for legal and accounting purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review it periodically.

Questions?

If you have any questions about how we handle your data, reach us through our Contact Us page and we will get back to you within 24 to 48 hours.